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Completing call center processes quickly and bindingly

Our last post addressed the issue of identification on the telephone in call centers. Another important issue for call centers is completing transactions on the phone. In many cases, identification...

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30% or more cost savings achievable at call centers – secure customer...

“Would you please tell me your customer ID and password” – the first thing the call center agent gets to hear is “oh… I don’t know them. I’ll have to look it up”. The agent hears the customer walk into...

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